The cancellation of a booking must always be in writing and may not be made by telephone only.
For services and for hotel rooms booked through the hotel accommodation contract the agreed fee is also payable if the booking is canceled by the customer or the customer does not appear (§ 552 BGB).
The customer is obliged to pay non-utilization of the contractual services to the agreed or customary price, less the expenses saved by the hotel owner.
Up to 7 days before arrival free
From 7 days before arrival 60% of the agreed or customary price
No show or early departure 100% of the agreed or customary price
Reserved rooms are available for guests after 4:00 pm (arrival day) and until 11:00 am (departure day). Please call us if you are arriving after 8:00 pm.
If the guest has been provided with a garage space for a fee, this does not constitute a safekeeping agreement. There is no monitoring obligation for the hotel.
Use of the sauna, the fitness area and the indoor swimming pool is at your own risk. Children under 12 are not permitted in the swimming pool without adult supervision. Parents are responsible for their children.
Items left behind by guests will only be mailed on request, at the risk and expense of the guest.
Small pets and dogs are allowed in the hotel and restaurant, but not in the pool area. The hotel will charge a certain amount (as per tariff sheet) for accommodation.
Our prices are final prices, inclusive of VAT and are based on the current price list. For long-term bookings we reserve the right to adjust pricing depending on market conditions and the previous season.